A bit of a let down.
I have become accustomed to excellent mail order service – mainly through Amazon- over the last year or so – a boon to less active folk, so that it is a double disappointment when it goes awry.
At the end of September I noticed an extra deep pure Duck Feather and Down Mattress Topper – five inches thick, in the Telegraph and decided to get it as part of MTL’s birthday present. The trick is to buy him something that he will actually get out of its box and use, and with this he wouldn’t have any choice because I would be right there beside him. On it!
When I tried to order online they didn’t seem to have the same details, so reluctantly I ordered by phone - this was early October – and they said it was out of stock till Oct 29th. I ordered it any way. In the middle of October I was surprised to see they had taken the money from my account. Expecting delivery daily, it still hadn’t arrived this week-end.
This morning I phoned again and discovered that it had been dispatched in the middle of October and returned. The reason given: insufficient address. The person on the phone was apologetic – it wasn’t her fault - but when she gave me the option of a re- delivery or my money refunded I chose the latter.
Was anybody ever going to let me know? Now what?
Wish me luck – I‘ve just ordered another via Amazon.